Queensland Police Services iPad App

While working with the QPS team, I was tasked with designing a solution to address a significant problem officers were facing. Previously, they had to use a suite of individual apps to perform common tasks like search and occurrence creation, which was time-consuming and susceptible to user error. My role was to design an end-to-end solution that integrated these tasks into a single, unified application.

To kick off one of the projects in the QLite NextGen app, I organised a workshop that brought some police officers together in the same room. I facilitated a series of activities designed to uncover their problems with the legacy iPad apps. This hands-on approach allowed us to dive deep into their daily routines, understand their pain points, and identify areas where the existing apps fell short.

Through open discussions, collaborative exercises, and real-life scenario analysis, the officers provided invaluable feedback on the usability issues and functional gaps in the current suite of apps. This workshop not only highlighted the critical problems but also fostered a sense of collaboration and ownership among the officers, ensuring that their needs and experiences would be at the forefront of the new app’s design.

During this workshop, I led an ideation activity that allowed the officers to design and visualise their ideal solution. They participated in the Crazy 8s design sprint activity, and we used Design Thinking techniques such as dot voting to select the concept ideas to focus on.

After completing the workshop with the police officers, I developed a prototype to test their conceptual ideas. Using Figma I created several interactive versions and distributed them for user testing.

Due to some constraints, I couldn’t conduct in-person or online moderated user testing as planned. Instead, I relied on the officers accessing the prototype independently and submitting their feedback through a detailed survey form.

The user feedback showed that while the police officers had some fantastic ideas, many weren’t feasible due to technical constraints. I then refined one of the viable options and presented it to the stakeholders.

This refined concept was prioritised for the UI design phase, where the appropriate visual elements were applied to ensure it was ready for development.

These images showcase my UX design work, with some screens reflecting collaborative efforts from the entire UX/UI team. Due to the sensitive nature of the client/project, I am unable to display actual work-in-progress images.